Shipping Policy

Effective Date: April 28, 2025

Thank you for choosing Raw Hair Guru!

We strive to provide you with a reliable smooth shipping experience. Here's what you need to know:

Payment Processing Time:

Most payments are processed within 2-4 business days after payment confirmation.
Stock items (wavy/straight) typically ship within 14 business days due the new shipping laws.
Custom-made textures may take up to 21 business days to prepare before shipping.
You'll receive a shipping confirmation email once your order is on its way.

Domestic Shipping:

We ship via USPS/FedEx with tracking and signature confirmation for security.
Delivery for stock items is estimated within 14 business days after processing.

Order Changes/Cancellations:

Contact us within 24 hours of placing your order if you need to make changes, No cancellation after payment is begin processing.
Live chat to discuss your specfic orders. Once shipped, we cannot modify orders.

International Shipping:

We offer international shipping with an estimated delivery time of 7-21 business days.
Please note: You are responsible for any tariffs or import taxes imposed by your country. Orders paid via Western Union, BankWire, or MG may qualify for free international shipping to help offset these fees. We will do our best for you always.

Tracking Your Order:

Once your order ships, you'll receive an email with a tracking number/signature confirmation.

Contact Us:

Important Notes:

Shipping policies are subject to change without notice, so please review before ordering.
Raw Hair Guru, LLC is not liable for lost, stolen, or damaged packages after they leave our facility.
For your package's safety, we ship discreetly without our company name and require a signature upon delivery.
Please provide a delivery address where someone can sign for the package during business hours.
Delivery times are estimates and may be longer during peak seasons or holidays.
By placing an order, you agree to these shipping terms.

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