Raw Hair Guru - FAQ'S

Hey there, beauties! Got questions? We've got answers!

• Q: What is the difference between raw hair and virgin hair?

  • A: Raw hair is 100% unprocessed human hair that has not been chemically altered in any way (no perms, relaxers, dyes, etc.). It is cut directly from a single donor and retains its natural texture, cuticle alignment, and thickness. Virgin hair has also not been chemically processed, but it may have undergone steaming for texture purposes (e.g., creating waves or curls). Raw hair is generally considered the highest quality due to its completely natural state and longevity.

• Q: Is all of your hair cuticle aligned? Why is this important?

  • A: Yes, all of our raw and virgin hair extensions have their cuticles intact and running in the same direction. This is crucial because it prevents tangling, matting, and excessive shedding, ensuring the hair remains smooth, manageable, and long-lasting.

• Q: Where does your raw hair come from?

  • A: Our raw hair is ethically sourced directly from single donors in specific regions known for their high-quality hair. We carefully select our sources to ensure the integrity and consistency of our hair. Specific origins may vary depending on the current available stock, and we prioritize quality above all else.

• Q: Can I color or chemically treat raw and virgin hair?

  • A: Yes, both our raw and virgin hair can be colored, bleached, permed, and styled just like your own natural hair. However, because it is still real human hair, it should be treated with care. We recommend having any chemical treatments done by a professional stylist to avoid damage. Raw hair, being completely unprocessed, often handles chemical treatments exceptionally well.

• Q: How long will raw and virgin hair last?

  • A: With proper care and maintenance, both raw and virgin hair can last for a significant amount of time. Raw hair, due to its unprocessed nature, can potentially last for several years. Virgin hair, with good care, can also last for a long time, often a year or more. The lifespan depends on how well the hair is maintained, the products used, and the frequency of styling.

Ordering & Shipping:

• Q: What is your order processing time?

  • A: After your payment clears, please allow up to 5-14 business days for us to process /prepare /ship your orders.

• Q: How long does shipping take?

  • A: For domestic orders, shipping typically takes approximately 7 business days after the processing period. International orders usually take between 7-14 business days for delivery.

• Q: Do you offer international shipping?

  • A: Yes, we do offer international shipping. Please be aware that international shipping costs do not include any tariffs or import taxes that may be imposed by your country.

• Q: Can I cancel or change my order?

  • A: You can cancel or change your order within 24 hours of placing it. Please contact us via email as soon as possible if you need to make any adjustments. Once an order has shipped, we are unable to make changes.

• Q: How can I track my order?

  • A: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

• Q: What if my package is lost or stolen?

  • A: Raw Hair Guru, LLC is not responsible for lost, stolen, or damaged packages once they have been shipped. All our packages are shipped with signature confirmation for security. Please ensure you provide a secure shipping address where someone will be available to sign for the delivery.

Hair Care & Maintenance:

• Q: How should I care for my raw or virgin hair extensions?

  • A: Treat your extensions like your own natural hair. Use sulfate-free shampoos and moisturizing conditioners. Detangle gently with a wide-tooth comb or a detangling brush, starting from the ends and working your way up. Limit heat styling and always use a heat protectant. Wrap your hair in a silk or satin scarf or bonnet before bed to prevent tangling and frizz.

• Q: How often should I wash my extensions?

  • A: How often you wash your extensions depends on product buildup and your personal preference. Generally, washing them every 1-2 weeks is sufficient. Avoid overwashing, as this can dry out the hair.

• Q: Can I use oil on my extensions?

  • A: Yes, you can use lightweight oils like argan oil, coconut oil, or jojoba oil to add moisture and shine. Apply sparingly to the mid-lengths and ends of the hair, avoiding the roots to prevent buildup.

Other Questions:

• Q: Do you offer wholesale pricing?

  • A: Yes, we do offer wholesale pricing for bulk orders. Please contact us to discuss your wholesale needs and to receive a custom quote.

• Q: What forms of payment do you accept?

  • A: We accept major Paypal , buy now , credit cards, WU/MG, B2B, Banktransfer, Zellepay, etc...For international orders, we also accept Western Union, BankWire, and MG. other...

• Q: What is your return policy?

  • A: Please refer to our dedicated Return Policy page for detailed information on returns and exchanges.

• Q: How can I contact customer service?

  • A: You can contact our customer service team by dropping us a line through our website's contact form or by using our live chat feature.

Feel free to let me know if you'd like any other specific questions addressed!